Customer Support

Some of our pieces are made to order therefore we ask you to please allow 1-3 weeks for your jewellery to be crafted. However we understand that sometimes you just can’t wait, so please get in touch and we will see what we can do to speed up the process for you.

Once your jewellery has been made and destined for its new home you will receive an email confirmation on dispatch. However, please note that as soon as we have sent the item it will be in the hands of the postal service/chosen shipping company and therefore Angharad Studio cannot be responsible for any lost or stolen items.

Shipping is non-refundable.

Angharad jewellery is available for purchase internationally however, we are not responsible for customs charges, duties or taxes on the items entering your country of residence. These costs are beyond our control and vary between countries.

Once your jewellery has been made and destined for its new home you will receive an email confirmation on dispatch. However, please note that as soon as we have sent the item it will be in the hands of the postal service/chosen shipping company and therefore Angharad Studio cannot be responsible for any lost or stolen items.

Returned packages due to unpaid customs charges will be automatically refunded and a 15% restocking fee will be applied.

International shipping costs are non-refundable.

Shipping costs are made clear on checkout.

We do not accept refunds on commissioned items.

We also do not offer refunds or exchanges on earrings due to hygiene precautions.

In the unlikely event that you are not satisfied with your purchase, we are happy to refund items within 10 days of delivery. Sale items are subject to the same return and refunds policy as full price items. Please email info@angharadstudio.com with your order number to arrange a refund before returning.

Customers are responsible for shipping costs when returning items.

We currently do not accept exchanges. If you would like to return an item we encourage you to request a refund. Once we receive your item(s), we will process your return and issue the refund. Please visit our Returns Centre to initiate the process.

Stones - We only use natural, individually chosen stones in our jewellery and therefore are unable to replace them. Please read our care guide to ensure that stones remain well cared for.
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Chains - Chains are replaceable. Please email info@angharadstudio.com with a photo of the breakage so we can offer a quote. If for any reason you misplace a chain please get in touch at info@angharadstudio.com and we can quote for a replacement.
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Plating - We recommend taking the time to read our care guide before purchasing to ensure that plating lasts as long as possible. In the event that you would like to re-plate an Angharad piece, please contact info@angharadstudio.com and we will quote accordingly.

Please always feel free to contact us if you have any queries.

Silver jewellery will naturally tarnish a little over time. We recommend a jewellery polishing cloth to keep your silver shiny.

Solid gold jewellery is handmade in either 9K or 18K solid gold on request. Gold is one of the least reactive chemical elements and will therefore generally stay lustrous. However, a little work with a jewellery polishing cloth can go a long way.

All precious stones set in Angharad Jewellery are natural and the durability of each stone is dependent on its hardness. Daily life comes with knocks and bumps which can allow settings to weaken and stones to dislodge. To prevent this from happening we recommend taking off your rings before commencing manual labour/DIY and any other activities that may put strain on your hands and therefore on your rings too. Stones set in necklaces and earrings are a little more protected but are still vulnerable to swimming (salt and chlorine), perfumes and extreme temperatures. It is best to take off your jewellery if you are entering a situation that could have a negative impact. We recommend just using a dry cloth to keep them sparkling.

To ensure that your Gold Vermeil pieces remain as shiny as possible, we advise you not to wear them whilst showering, exercising or swimming. Please be careful to avoid contact with oils, lotions, perfumes and makeup. We recommend that you take off your plated jewellery before exercise as plated jewellery and perspiration are not friends. Clean gently with a soft cloth and nothing else. If the plating wears off with time we can offer a plating service to get your piece looking brand new. Please email info@angharadstudio.com for a quote on plating your Angharad pieces.  

Please email info@angharadstudio.com and a member of the team will get back to you as soon as possible.